The Victorian Energy Upgrades (VEU) program offers one of the most valuable rebate opportunities for energy-efficient upgrades in Australia. If you’re a business owner, property manager, or installer looking to upgrade or supply air conditioning systems, understanding how to navigate the VEU scheme can unlock thousands in savings, all while reducing emissions and improving operational efficiency.
In this guide, we’ll explore how the VEU program works, who can claim rebates, what systems qualify, and how suppliers like Odisee can support you every step of the way.
What is the VEU Program?
The VEU Program is a Victorian Government initiative designed to reduce energy consumption and greenhouse gas emissions across the state. It incentivises the upgrade of outdated, inefficient appliances with newer, high-performance systems by offering rebates based on the environmental benefit delivered.
Since its inception, the program has supported over 2.2 million households and businesses, preventing an estimated 28 million tonnes of greenhouse emissions—equivalent to taking 8.5 million cars off the road.
The program supports a broad range of upgrades, including lighting, hot water, heating, cooling, and more. For many businesses and installers, air conditioner rebates represent one of the most commercially significant opportunities.
What Types of Air Conditioners Are Eligible?
The VEU program encompasses a range of air conditioning systems, with eligibility based on energy performance and the installation context. Eligible systems include:
- Split System Air Conditioners (single and multi-split)
- Ducted Air Conditioners (reverse cycle)
To qualify, systems must meet minimum energy efficiency requirements as defined by the Greenhouse and Energy Minimum Standards (GEMS) and must be listed on the VEU Register of Products maintained by the Essential Services Commission.
Portable air conditioners are not eligible under the VEU due to their relatively low efficiency and lack of fixed installation.
How Much Can You Save?
Rebate amounts vary depending on the type of system installed, its efficiency, and what it’s replacing. Systems that replace older, gas-powered heating or cooling can attract higher savings.
| System Type | Potential Rebate Range |
| Split System | Up to $5,000 – $9,000 |
| Ducted System | Up to $5,000 – $9,000 |
| Multi-Split System | Up to $5,000 – $9,000 |
Savings are funded through the generation of Victorian Energy Efficiency Certificates (VEECs), which are traded on a government-regulated market. The more efficient the upgrade and the greater the energy savings, the more VEECs are generated—and the higher the rebate value.
Who Can Claim the Rebate?
Rebates can be claimed by:
- Homeowners replacing existing systems in homes over 2 years old
- Businesses and commercial property managers upgrading existing infrastructure
- Installers or contractors working with an Accredited Provider (AP)
To claim a rebate, the upgrade must be handled by or through an Accredited Provider, who is responsible for verifying compliance and lodging the rebate application.
What if You’re Not an Accredited Provider?
Installers and contractors who are not APs can still access VEU rebates by partnering with an accredited provider. This partnership enables:
- Access to compliant air conditioning systems
- Proper documentation for VEEC claims
- Upfront customer discounts rather than delayed reimbursements
Suppliers like Odisee can help non-AP businesses connect with a trusted Accredited Provider, while also supplying VEU-approved products with all the necessary paperwork.
What Are the Technical Requirements?
To be eligible, an air conditioner must:
- Be listed on the VEU Register of Products under the correct activity category (typically “Space heater and cooler – High efficiency air conditioner”)
- Meet or exceed specified zoned energy rating label (ZERL) thresholds
- Comply with GEMS and VEU-specific requirements
High star ratings, inverter technology, and energy-saving features are typically required to qualify. The most efficient systems generate more VEECs and attract higher rebates.
How to Verify if a Product is Eligible
- Search the VEU Register of Products on the Essential Services Commission website.
- Select the appropriate category (e.g. “Activity 6(23)”).
- Confirm product brand, model, and energy rating.
Alternatively, Odisee can help clients choose from a pre-vetted catalogue of eligible products from brands like Midea, Rinnai, Mitsubishi, Daikin, and more.
How to Claim the Rebate (Step-by-Step)
1. Select a VEU-Approved Product
Choose an eligible air conditioner from the official product register.
2. Engage an Accredited Provider
Either directly or through a supplier like Odisee.
3. Install the System
The provider or installer completes the installation per program guidelines.
4. Submit Documentation
Includes proof of purchase, installation evidence, and possibly decommissioning details.
5. Receive Rebate
Usually applied as an upfront discount on installation. Retrospective claims may take longer.
What Documentation is Required?
While Accredited Providers manage most paperwork, the following is typically required:
- Proof of purchase (invoice with model/brand listed)
- Installation completion details
- Serial numbers
- Proof of decommissioning old unit (where applicable)
Retrospective Claims: Can You Apply After Installation?
Yes, but it’s more complex. Retrospective claims are possible if the product and installation meet all compliance criteria. You’ll need to engage an AP after the fact, provide detailed evidence, and navigate more paperwork.
To avoid delays, it’s recommended to confirm eligibility before installation and work through a trusted partner.
Why Work with Odisee?
Odisee specialises in supplying rebate-ready, energy-efficient air conditioners to both Accredited Providers and non-AP installers. Here’s why businesses choose Odisee:
- Exclusive access to VEU-compliant products from top-tier brands
- Compliance documentation included with every order
- Expert support navigating the rebate process
- Reliable logistics for bulk or multi-site projects
Whether you’re looking to upgrade a single property or deliver large-scale energy efficiency projects, Odisee can support your success.
Contact us for VEU Savings
VEU rebates in Victoria present a powerful opportunity to lower the cost of energy-efficient air conditioning upgrades. But navigating eligibility and compliance can be a challenge without the right partner.
By working with experienced suppliers like Odisee, you gain access to high-performance, VEU-approved air conditioners backed by expert advice and compliance support.
Ready to start saving? Contact Odisee to source rebate-eligible air conditioners and simplify your next project.